What the dashboard shows
The dashboard summarizes key AI reception activity such as AI messages, voice calls, voice minutes, appointment requests, reschedules, callbacks, cancellations, and SMS usage where enabled.
It also shows onboarding progress so clinics can complete setup steps before going fully live.
How the logic works
VitalDesk records and organizes activity from AI conversations and clinic workflows. The dashboard turns that activity into readable metrics so clinic teams can understand what is happening without digging through raw logs.
- AI message usage
- Voice call usage
- Voice minutes
- Appointment requests
- Callbacks
- Reschedules and cancellations
- Onboarding checklist progress
Clinic example
A clinic owner logs in and sees that the AI captured several appointment requests and callbacks during the week. This helps the owner understand how many patient opportunities came through the AI workflow.
Benefits for clinics
Analytics help clinics measure value. Instead of guessing whether AI is helping, the clinic can see usage and request volume.
- Understand AI activity
- Track patient request volume
- Monitor plan usage
- Review onboarding progress
- Identify workflow improvements
Important limitation
Dashboard analytics are operational metrics. They are not clinical outcome measurements and should not be treated as medical performance data.